Frequently Asked Questions

Your guide to shopping with IVORIE STUDIO.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a $5 shipping fee.

How do I determine my size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our tailored pieces and sizing down for oversized fits.

Are your garments sustainably produced?

At IVORIE STUDIO, we prioritize ethical manufacturing. We work with small-batch factories and utilize premium, long-lasting fabrics to reduce waste and ensure fair labor practices.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.